You may also contact Luxion Customer Support at for assistance.Server Error: Cannot Connect. Technical Tip: If results are not consistent with the above, please reference other possible solutions in the troubleshooting guide. Also, you will want to attach your current license file to your email. Please make sure to specify which Mac Address to use in your new license. Click Email and send an email to the error. Go back to KeyShot License Manager and fill the request form. If it does not start, you will need a new license file. You can now open KeyShot on your client computer (ignore steps 7 and 8 below).ħ. The service status window will tell you how many seats are available and how many seats have been issued. Your license server’s status will appear in the service status window. Then, click Start Server in the Install License tab.Ħ. Close and re-open KeyShot License Manager. turn on Wi-Fi and connect to a network or connect ethernet cable).ĥ. Once you find a match for the mac address in Step 1 above, you will want to turn on/connect that device (i.e. Click Advanced, Hardware for that device and check the Mac Address. Make a note of the Mac Address.Ģ. Open your System Preferences application.ģ. Go to Network and select a device: Ethernet or Wi-Fi.Ĥ. Also, you will want to attach your current license file to your email.Ĩ. Once you receive your new license file, you can follow the license replacement instructions.ġ. Click OK and go to the Request License tab. The debug log will reference your license file and tell you that the server started on your computer system. You may also start the KeyShot Floating service within the Windows Services dialog ( services.exe).Ħ. Open the debug.log file inside your C:\FlexLM folder (this folder contains the licensing software). You may also stop the KeyShot Floating service within the Windows Services dialog (services.exe).ĥ. Click Start Server. Enable Force Server Shutdown and click Stop Server. Note: If you found a typo in the license file or wish to use another device, then skip to step 7 below.Ĥ. Launch LMTools and go to the Start/Stop/Reread tab. turn on Wi-Fi and connect to a network or connect ethernet cable). Press Enter and you will see a list of devices each listed with its corresponding mac address (aka Physical Address).ģ. Once you find a match for the mac address in your license file, you will want to turn on/connect that device (i.e. Launch the Command prompt ( cmd.exe) and type the following command: ipconfig /all Notepad, Notedpad ++) and look at the SERVER line. 1. Open your license file with any text editor (e.g.
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